Care Camp Australia

Privacy Policy

We are committed to handling personal information responsibly, respectfully and transparently. This policy explains what we collect, why we collect it and the choices you have.

Last updated: 13 October 2026

Contents

01 . Introduction
02 . Information We Collect
03 . How We Collect Information
04 . How We Use Information
05 . Consent and Sensitive Information
06 . Disclosure to Third Parties
07 . Overseas Disclosure
08 . Cookies and Website Analytics
09 . Information Security and Retention
10 . Access and Correction

01.01 . Introduction

Care Camp Australia (“we”, “us” or “our”) provides disability support services in Victoria. We respect the privacy of the people we support, their families and representatives, and everyone who contacts us.

This policy explains how we collect, use, disclose and protect personal information, including through this website. We handle personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles, and health information in accordance with the Health Records Act 2001 (Vic) where it applies.

02.02 . Information We Collect

We collect only the personal information we reasonably need to respond to enquiries and to provide or arrange support. Depending on how you deal with us, this may include:

Some of this information may be sensitive information, such as health or disability information. We treat it with additional care, as described in section 5.

your name, phone number, email address and suburb;
the services you are interested in, your preferred contact method and the details of your enquiry;
information about a person’s support needs, goals and circumstances, including NDIS plan details where relevant;
details of family members, carers, guardians or other representatives;
employment applications, resumes and related information if you apply for a role with us.

11 . Children and Representatives

12 . Privacy Complaints and Data Breaches

13 . Third-Party Websites and Contact Details

14 . Changes to This Policy

03.03 . How We Collect Information

Where it is reasonable to do so, we collect personal information directly from you, for example when you:

We may also receive information from someone acting on your behalf, such as a family member, carer, support coordinator or other representative, or from other providers involved in your support, with your consent or where the law permits it.

When you submit the enquiry form, our website also briefly processes your internet (IP) address to protect the form from spam and misuse. This is explained in section 9.

complete the enquiry form on our website;
phone or email us, or meet with our team;
apply for a position by email.

04.04 . How We Use Information

We use personal information to:

We do not sell personal information, and we do not use it for any other purpose unless you consent or the law permits or requires it.

respond to your enquiry and contact you by your preferred method;
understand your needs and discuss, plan, provide and review support;
communicate with you and the people you have asked us to involve;
assess employment applications;
operate, secure and improve our website and services;
meet our legal, regulatory and NDIS obligations.

06.06 . Disclosure to Third Parties

We may disclose personal information to:

people you have asked us to involve, such as family members, carers or representatives;
other providers, support coordinators or plan managers involved in your support, with your consent;
service providers who help us operate, such as our email delivery and website hosting providers, who may use the information only to provide their services to us;
government agencies and regulators, such as the National Disability Insurance Agency and the NDIS Quality and Safeguards Commission, where required or authorised by law;
others where you consent, or where the law requires or permits it.

07.07 . Overseas Disclosure

Some of the technology providers that support this website may store or process information outside Australia. For example, messages sent through our enquiry form are delivered through, and stored in, our business email service (Google Workspace), which may store or process information in other countries, including the United States.

Where information is disclosed overseas, we take reasonable steps to ensure it is handled in a way that is consistent with the Australian Privacy Principles.

08.08 . Cookies and Website Analytics

We use Google Analytics to understand how visitors use this website, such as which pages are viewed, how visitors arrive at the site and the general type of device and location (city or region) they use.

Google Analytics uses cookies and similar technologies to collect this information, which may be processed by Google outside Australia, including in the United States.

We use this information in aggregate to improve the website; we do not use it to identify individual visitors, and we do not use advertising cookies.

You can block or delete cookies in your browser settings, or opt out of Google Analytics using the Google Analytics opt-out browser add-on (opens in a new tab) . Like most websites, our hosting provider may also keep standard server logs (such as IP address, browser type and pages requested) to operate and secure the website.

Google Analytics opt-out browser add-on (opens in a new tab)

09.09 . Information Security and Retention

We take reasonable steps to protect personal information from misuse, interference, loss, and unauthorised access, modification or disclosure. Our website uses encrypted (HTTPS) connections, and enquiry form submissions are checked and sent securely to our team by email over an encrypted connection, rather than being stored in a website database.

When you submit the enquiry form, we also send a confirmation email to the email address you provide. It does not repeat the details of your enquiry.

To protect the enquiry form from spam, your IP address is used to limit repeated submissions. It is held for no more than 15 minutes for this purpose.

We keep personal information only for as long as we need it, or as long as the law requires. When it is no longer needed, we take reasonable steps to destroy or de-identify it.

10.10 . Access and Correction

You may ask to access the personal information we hold about you, or ask us to correct it if it is inaccurate, out of date, incomplete, irrelevant or misleading. Please contact us using the details in section 13.

We will respond within a reasonable time. We may need to confirm your identity first. If we cannot give you access or make a correction, we will tell you why, as permitted by law, and how you can complain.

11.11 . Children and Representatives

We may collect personal information about children, or about adults who need support to make decisions, from a parent, guardian, nominee or other authorised representative.

If you provide information about another person, please make sure you are authorised to do so and that they know you are sharing it, where appropriate. We will work with authorised representatives while respecting each person’s dignity and their right to be involved in decisions about them.

12.12 . Privacy Complaints and Data Breaches

If you have a concern about how we have handled your personal information, please contact us first using the details in section 13. We will consider your complaint and respond within a reasonable time, usually within 30 days.

If you are not satisfied with our response, you can contact the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au (opens in a new tab) or by phoning 1300 363 992.

If a data breach is likely to result in serious harm to the people whose information is involved, we will notify affected individuals and the OAIC as required under the Notifiable Data Breaches scheme (opens in a new tab) .

oaic.gov.au (opens in a new tab)

Notifiable Data Breaches scheme (opens in a new tab)

13.13 . Third-Party Websites and Contact Details

Our website may link to other websites, such as government and NDIS resources. We are not responsible for the privacy practices of those websites, so please review their privacy policies.

For privacy questions, requests or complaints, please contact us:

You can also reach us through our contact page .

[email protected]

+61 432 592 422

contact page

14.14 . Changes to This Policy

We may update this policy from time to time to reflect changes to our practices or the law. The current version will always be published on this page, with the date it was last updated.